rb77 Privacy Policy

1. Information We Collect

rb77 collects two categories of information: information you provide directly to us and information we collect automatically when you use our platform. We collect only the minimum data required to deliver a safe, reliable, and personalised gaming experience.

Information You Provide Directly

• Registration details: full name, date of birth, gender, email address, mobile number, and residential address (for account verification and KYC compliance).
• Identity verification documents: national ID card, passport, or driver's licence submitted for KYC verification purposes.
• Financial information: bKash account number, Nagad account number, Rocket mobile banking number, Upay details, or other payment method identifiers used for deposits and withdrawals.
• Customer support communications: messages, queries, and responses exchanged between you and our support team via email or live chat.

Information Collected Automatically

• Device and technical data: IP address, device type (mobile, tablet, desktop), operating system, browser type and version, screen resolution, and device identifiers.
• Usage data: pages visited, features used, session duration, games played, betting history, wagering amounts, and in-platform navigation patterns.
• Cookies and similar tracking technologies: session cookies, persistent cookies, and analytics pixels used to improve site performance and personalise your experience.

2. How We Use Your Information

The information we collect is used strictly for the following lawful purposes. We do not use your data for any purpose beyond what is described here without obtaining your explicit consent first.

• Account creation and management: to register your account, verify your identity, process your KYC documentation, and manage your player profile throughout the lifecycle of your account.
• Payment processing: to facilitate secure deposit and withdrawal transactions via bKash, Nagad, Rocket, Upay, and other supported payment gateways.
• Service delivery and improvement: to provide you with access to all gaming products, ensure platform stability, fix technical issues, and continually improve the rb77 user experience.
• Fraud prevention and security: to detect, investigate, and prevent fraudulent transactions, money laundering, unauthorised access, and other prohibited activities on our platform.
• Responsible gaming: to monitor gaming patterns, identify signs of problem gambling, and apply responsible gaming tools such as deposit limits, session reminders, and self-exclusion at your request or when required.
• Marketing and promotions: to send you relevant promotional offers, bonus announcements, and platform updates — but only where you have opted in to receive such communications. You may opt out at any time.

We process your data on the lawful bases of contractual necessity (to provide you with the service you signed up for), legitimate interests (platform security and improvement), and, where required, your explicit consent.

3. Sharing Your Information

rb77 shares your personal information only in limited circumstances and always with appropriate safeguards in place. The categories of recipients are as follows:

• Payment service providers: bKash, Nagad, Rocket, Upay, and other payment processors receive the minimum financial data required to complete your deposit or withdrawal transaction securely.
• KYC and identity verification partners: licensed third-party verification services that assist us in confirming the identity and age of our registered players in accordance with our responsible gaming obligations.
• IT infrastructure and cloud service providers: technically necessary vendors who host our platform, databases, and related infrastructure under strict data processing agreements that bind them to the same privacy standards we uphold.
• Legal and regulatory disclosure: when required by applicable law, court order, or regulatory authority, rb77 may be obligated to disclose user information. We will, where legally permitted, notify you before doing so.

4. Payment and Financial Data

All financial transactions on rb77 are processed through encrypted, secure payment channels. We store only the minimum payment reference data required to maintain accurate transaction records for your account. Full mobile banking credentials (e.g., your full bKash PIN or Nagad PIN) are never stored on rb77 servers — these are processed entirely within the respective payment provider's own secure environment.

rb77 supports deposits and withdrawals in BDT (Bangladeshi Taka) via bKash, Nagad, Rocket, and Upay. Transaction records are retained for a minimum period as required for financial compliance and dispute resolution purposes. If you have concerns about a specific transaction, please contact our support team with the relevant reference number.

5. Cookies and Tracking Technologies

rb77 uses cookies and similar tracking technologies to improve your browsing experience, understand how you interact with our platform, and deliver relevant content. Cookies are small data files stored on your device by your browser. We use three categories of cookies:

• Strictly necessary cookies: essential for the platform to function correctly. These enable secure login sessions, maintain your account state, and ensure the shopping cart and payment flows work as intended. These cannot be disabled without breaking core functionality.
• Performance and analytics cookies: help us understand how users navigate rb77, which pages are most popular, and where technical errors occur. This data is aggregated and anonymised where possible. We use this data solely to improve platform performance.
• Functional cookies: remember your preferences (such as language settings and notification preferences) so that rb77 delivers a consistent experience every time you return to the platform.

You can manage or delete cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of rb77. For detailed instructions on managing cookies in your preferred browser, please refer to your browser's help documentation.

6. Data Retention

rb77 retains your personal data for as long as your account remains active or as necessary to fulfil the purposes described in this policy. If you choose to close your account, we will deactivate your profile and anonymise or delete your personal data within a reasonable period, subject to the following exceptions.

We are required by applicable financial regulations to retain transaction records, KYC documentation, and account activity logs for a minimum period even after account closure. Additionally, if your account was involved in an unresolved dispute, investigation, or legal proceeding, we retain the relevant data until the matter is fully resolved. Once the retention period expires and no legal obligation requires further storage, your data is securely deleted or irreversibly anonymised.

7. Your Rights

As an rb77 user, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us using the details provided at the end of this policy. We will respond to all verified requests within a reasonable timeframe.

• Right of access: you may request a copy of the personal data we hold about you at any time, free of charge, once per calendar year.
• Right to rectification: if you believe that any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it promptly.
• Right to erasure: also known as the 'right to be forgotten', you may request deletion of your personal data where there is no compelling legal reason for us to continue processing it. Note that statutory retention obligations may prevent immediate deletion in some cases.
• Right to restrict processing: you may request that we limit the way we use your data in certain circumstances, such as while a dispute or correction request is being resolved.
• Right to withdraw consent: where our processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of your rights, send a written request to [email protected] with the subject line 'Privacy Rights Request' along with sufficient information to verify your identity. We aim to acknowledge all requests within 5 business days and resolve them within 30 calendar days where possible.

8. Security Measures

rb77 employs a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, strict access controls limiting data access to authorised personnel only, regular security audits and vulnerability assessments, and multi-factor authentication requirements for administrative access.

While we take all reasonable steps to safeguard your data, no system is entirely impenetrable. In the unlikely event of a data breach that poses a risk to your rights and freedoms, rb77 will notify affected users promptly and take all necessary remedial actions to contain and mitigate the breach.

9. Third-Party Links

The rb77 platform may reference third-party payment providers and service partners. rb77 is not responsible for the privacy practices of any external organisations. We encourage you to review the privacy policies of any third-party services you use in connection with our platform, including bKash, Nagad, Rocket, and Upay, to understand how they handle your data independently.

10. Children and Age Restriction

rb77 is strictly an adults-only platform. Our services are intended exclusively for users who are 21 years of age or older. We do not knowingly collect personal data from individuals under the age of 21. If you are a parent or guardian and believe that a minor has registered an account or provided personal information on rb77, please contact us immediately at [email protected] so that we can take prompt action to remove the account and delete any associated personal data.

11. Changes to This Privacy Policy

rb77 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our business practices, legal obligations, or regulatory requirements. When we make material changes, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification.

Your continued use of rb77 following the publication of any revised Privacy Policy constitutes your acceptance of those changes. We encourage you to review this page periodically to stay informed of how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way rb77 handles your personal data, please do not hesitate to reach out to our dedicated privacy support team. We are committed to responding to all privacy-related enquiries promptly and professionally.

Email us at: [email protected]